privacy policy

Last updated: 21 November 2025

This Privacy Policy explains how SRID Automotive Service (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use sridmechanicbrisbane.com.au (the Website).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including:

Name

Email address

Phone number

Any information submitted via forms, bookings, or enquiries

We may also collect technical data such as:

IP address

Browser type and device information

Pages visited and interaction data

2. How We Collect Information

We collect information when you:

Submit forms on the Website

Contact us by phone, email, or SMS

Interact with our messages or automated systems

Use or browse the Website

3. How We Use Personal Information

We use personal information to:

Respond to enquiries and booking requests

Deliver services and support

Communicate appointment details and updates

Send marketing messages where consent has been given

Improve our systems and customer experience

4. Marketing Communications and Consent

By providing your contact details, you consent to receive communications from SRID Automotive Service, including marketing messages, via:

Email

SMS

Phone calls

Automated messaging systems

You may opt out of marketing at any time by using unsubscribe options, replying “STOP” to SMS messages, or contacting us directly.

Transactional messages related to bookings or services may still be sent where permitted by law.

5. Cookies and Tracking

We may use cookies or similar technologies to analyse Website usage and improve performance.

You can disable cookies in your browser settings. Some features may not function correctly if cookies are disabled.

6. Disclosure of Personal Information

We do not sell personal information.

We may share information with trusted third parties that help us operate our business, including CRM, messaging, analytics, and hosting providers.

These providers are required to handle personal information securely and only for authorised purposes.

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

However, no online platform or transmission method is completely secure.

8. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us.

We will respond within a reasonable timeframe, subject to legal and operational requirements.

9. Complaints

If you believe your privacy rights have been breached, please contact us so we can investigate.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page.

Continued use of the Website means you accept the updated policy.

11. Contact

For privacy enquiries, contact:

SRID Automotive Service
Website: sridmechanicbrisbane.com.au
Email: [email protected]
Phone: (07) 3711 6333

“This Website and its communication systems are managed using third-party platforms. SRID Automotive Service is responsible for all communications sent from this Website.”